Store Policy
Shipping Policy
At Cofaidh Box, we ship all subscription boxes at the start of each month to ensure you receive your coffee fresh and on time.
We use Royal Mail 48 for all standard deliveries. This service typically delivers within 2–3 working days, however, deliveries to the Highlands, Islands, and other remote areas may take longer. Tracking is provided once your order is shipped, but please note that Royal Mail 48 tracking usually only updates once the parcel has been delivered. If your parcel has not arrived, please allow 14 working days before contacting us, as delays can occasionally occur.
If you place an order after our monthly cut-off, your box will be included in the following month’s shipment. We’re committed to delivering a reliable and enjoyable experience every time.
Return & Exchange Policy
Due to the nature of our products—fresh coffee and perishable treats — we’re unable to accept returns.
However, if your box arrives damaged, incomplete, or there’s an error with your order, please contact us within 48 hours of delivery. Just send us an email at contact@cofaidhbox.co.uk with your order number and a brief description (including photos if possible), and we’ll make it right with a replacement, credit, or refund where appropriate. Your experience matters, and we’ll always do our best to put it right.
Subscription Policy
You can cancel your CofaidhBox subscription at any time through your account dashboard—no questions asked. If you cancel before your next billing date, you won’t be charged again. However, please note that cancellations within 7 days of your next billing date will apply to the following month’s box, as we begin purchasing the contents of your next delivery during this period.
Gift subscriptions and one-time gift boxes cannot be cancelled or refunded once purchased, as they are processed immediately to secure stock and shipping.
Need help cancelling? Just email us at contact@cofaidhbox.co.uk and we’ll sort it out for you
Product Availability
Each Cofaidh Box is curated monthly using small-batch coffee and artisan products sourced from independent Scottish roasters and makers. Because we work with limited runs and seasonal items, the contents of your box may vary month to month.
If a specific product becomes unavailable, we may substitute it with an item of equal or greater value—always maintaining the quality and vibe you expect from us. We do our best to keep things fresh, exciting, and consistent with our brand values.
If you have allergies or specific concerns about box contents, feel free to contact us before placing your order.
Still Need Help?
We’re here to make your coffee experience as smooth as your morning brew.
If you have any questions about your order, subscription, or anything else, feel free to get in touch.
Get in touch by Email: Contact@cofaidhbox.co.uk or @CofaidhBox on social media.
We aim to reply within 1–2 working days.